Responsible Gaming

1 Our commitment

Ss96 Casino is entertainment that costs money, and it should never feel like anything else. As a Malta Gaming Authority licensee we are required to give every player working tools to stay in control, to act on signs of harm, and to point clearly to independent help. This page is where those tools and contacts live.

2 Set limits first

Before your first real spin, open the responsible gaming panel in account settings and set the limits that suit your budget:

• Deposit limit — a daily, weekly or monthly cap on what you can pay in. Decreases apply immediately; increases take effect after a cooling-off period.
• Loss limit — a ceiling on net losses over a chosen window, independent of how much you deposit.
• Session limit — a maximum length for a single logged-in session, after which you are signed out.

Setting a limit does not lock funds or change your bonus; it only stops the account going past the figure you chose.

3 Reality checks

A reality check is an on-screen reminder that interrupts play at an interval you set — every 30 or 60 minutes, for example — showing how long you have been playing and your net position. It is the simplest way to notice time slipping.

4 Take a time-out

A time-out closes the account to new deposits and wagering for a fixed short period: 24 hours, 7 days, or 30 days. Withdrawals of any cleared balance still work. Access returns automatically when the period ends, with no need to contact support.

5 Self-exclusion

Self-exclusion is a longer, firmer step: a minimum of six months, up to five years or permanent. Once it is active the account cannot be reopened during the term for any reason, marketing stops, and any attempt to register a new account is blocked. Request it from the responsible gaming panel or through live chat if you would rather not do it yourself.

6 Warning signs

Consider stepping back if any of these sound familiar:

• Playing to win back losses rather than for enjoyment.
• Depositing more than you planned, or more than you can comfortably lose.
• Borrowing money, or leaving bills unpaid, to keep playing.
• Hiding the amount of time or money spent from people close to you.
• Feeling anxious, irritable or low when you are not playing.

7 Under-18s

Gambling by anyone under 18 is illegal in Australia and a breach of our Terms & Conditions. If a minor might use your device, filtering software such as Family Zone, Net Nanny or Qustodio can block gambling sites. Keep account credentials and payment methods out of shared reach.

8 Free help in Australia

For urgent distress, Lifeline is available on 13 11 14. International players can find local services through Gambling Therapy. Ss96 Casino support can also start a time-out or self-exclusion for you on request — see the contact page.